class 7 week 3

I work with child care providers and legally exempt child care providers.  I have and am currently working with refugee families.  One family is from Somalia.  Her oldest son translates for us.  When I work with someone who translates for me I never know if I should look at the translator or the person. 

Another family I worked with was from Bosnia.  I created and got paperwork translated for this family.  I also bought an English/Bosnian dictionary.

Three strategies I will use:

1.  Learn about the culture and traditions of the family
2.  Active listening
3.  Pay attention to non verbal cues

Communication - Class 7 - week 1

I have a friend and former co-worker who I feel has excellent communication skills.  She is able to get her point across effectively and without upsetting anyone.  I have seen her talk with parents and she has a wonderful way of putting "bad news".  She makes people feel comfortable.  She is a good listener. 
This person is also excellent at written communication.  She has a way with words that I wish I was able to do.  I wish I could write as well as she can.